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Returns and Exchanges

RETURNS

We offer a 100% "Satisfied or Refunded" Guarantee on all our products*!
To fully satisfy you, we have implemented a simple and effective return policy.

* excluding made-to-measure products .

You received your item but you are not satisfied with it

No worries ! You have a right of withdrawal up to 14 days after receipt of the article .


Here's how in 3 steps:

  1. Contact us at the following address: contact@remmotorcycle.com to let us know that you are going to make a return
  2. Print and complete the return form which will be sent to you by email.
  3. Send your article along with the form to the address that we will communicate to you by email.

After receipt of the item in our warehouses, we will refund the total amount of your purchase in the form defined on the return form.

Returns are free in case of exchange and credit.

Return costs are your responsibility in other cases.

The product must be in its original condition. In the event that it cannot be put back on sale at its original price, you will have to pay financial compensation.

Take advantage of free returns with PayPal! Learn more

A product in your order is broken or defective

Your package may be mishandled during delivery, but don't worry.

In these cases, contact us at contact@remmotorcycle.com with the following details:

  1. Your order number
  2. The description of the problem (broken item, defective, ...)
  3. A photo or video demonstrating the problem as well as a photo of the shipping label.

In this case, we take care of the return of the product, send you a new product and we offer you a gift in compensation for the damage suffered.

Regarding custom-made products:

Photos are taken during production to validate the steps.

If you no longer want a tailor-made product when it corresponds to the photos transmitted during the production, no return is allowed or compensation will be requested.

Custom-made products with transport damage will be replaced, repaired or compensated.