Returns, free return and exchanges

Free feedback & feedback 

We offer a GArantie 100% "satisfied or reimbursed" on all our products! 
To fully satisfy you we have implemented a simple and effective return policy.

Returns are free in the event of exchange and credit on orders above € 100.

An article does not suit you:

Don't worry! You have a right of return up to 14 days after receipt of the article.

Here's how to do In 3 steps:

1. Contact us at the following address at contact@remmotorcycle.com To inform us that you want to make a return.
2. Tell us if you want to enjoy a free return (exchange and credit) or make a simple return. 
3. Print the return form and the label that will be sent to you by e-mail.
4. Send your article accompanied by the form to the address that we will communicate to you by e-mail. 

A few days after receiving the return, we will contact you to provide you with your credit, send you the new product or refund. 

In the event of credit, the credit note has no validity duration. 

Returns are free in the event of exchange and credit on orders above € 100. 

The return costs are your responsibility in other cases. 

The product must be in its original state. In the event that it could not be given for sale at its original price, you will have to pay financial compensation. 

A product of your order is broken or defective:

Your package happens to be abused during delivery but don't worry. 

In these cases, Contact us at contact@remmotorcycle.com with the following details:

1. Your order number
2. The description of the problem (broken, defective article, ...)
3. A photo or video demonstrating the problem as well as a photo of the shipping label.

 In this case, we take charge of the return of the product, you send a new product and we offer you a gift in compensation for the damage suffered.

Regarding over -and -old products:

If you want more a tailor-made product when it corresponds to the dimensions transmitted, the color, or the shape, no return is admitted.

It is important to properly prepared your project upstream.