A question ?

Deliveries

Time limit ? Carriers? Damaged packages? Cost ?

All information is available on the Deliveries page


Returns & exchanges

How do I get a refund for a product?

All information is available on the Returns and Exchanges page

How to exchange a product?

All information is available on the Returns and Exchanges page

The product is damaged

All information is available on the Returns and Exchanges page

Orders

How to order ?
To order, simply go to our website.
You then just have to choose the items of your choice by clicking on "Add to basket".
Then, click in your basket (the little cart at the top right of our site) and click on "Payment".

What are the forms of payment accepted ?

We accept the following payment methods: credit card and Paypal.

To find out more, go to the "Payments" page.

I can't pay.

Please check the number of your card, the type of card used, the expiry date, as well as the visual cryptogram appearing on the back of the latter. If the problem persists, try from another browser (Chrome, Firefox, Safari...) or with another means of payment.

My promo code is not working.

We know you like good deals, and promotional codes allow you to benefit from advantageous reductions on certain products. However, these codes do not apply to all of our categories. Many sites with which we are not partners do not take these elements into account, nor the period of validity, and communicate to you incomplete or erroneous information. Each promo code has a time-limited duration and number of uses. No refund will be made retroactively, if the promo code did not work.

I only received part of my order. Is this normal?
No worries ! This is completely normal as items may be sent in multiple packages.
Your missing items should be soon!

The order is indicated as delivered but I have not received it
This may be an error by La Poste, but very often the problem is fixed by doing the following things:
- Ask your neighbors if they haven't received the order for you.
- Go directly to the post office to pick it up.
You have 7 days to notify us if a package is indicated as delivered but you have not received it. Beyond this time, we will not be able to consider the package as stolen or lost.

The order is returned to sender

La Poste can return an order to us if the address provided or the name on the mailbox is incorrect. In this case, you will be notified by email and we will proceed with a reshipment.

You must contact us by indicating your complete address as well as the name appearing on the mailbox.

Where is my order ?

All information is available on the Package Tracking page

Tracking number not working

All information is available on the Package Tracking page

The status of my order has not changed for several days

All information is available on the Package Tracking page

Confirmation email not received

A confirmation email is sent automatically after each order. If you have not received it, it may be for the following reasons:

- The email is in your Spam box
- The email entered during the order is not correct. In this case, contact us, we will correct it with the correct email address and we will send you the emails you should have received.

I did not receive my tracking number

We transmit tracking numbers within 48 working hours after placing your order on our site. Beyond this period, contact us.

Can I cancel or modify an order?

Orders are usually processed within 12 hours of ordering. Thus, in order to cancel or modify the order, please send us an email to contact@remmotorcycle.com within 12 hours of placing the order.

If the deadline is exceeded, you will always have the option of returning the package once received.

Others

I want to make a partnership.

For any partnership request, we invite you to contact the following address: contact@remmotorcycle.com

How do I unsubscribe from newsletters?

You can unsubscribe from the newsletter via the link at the bottom of each newsletter.

Do you have a paper magazine? A shop ?
No sorry, we (for now) only work online.

You have not found answers to your question? Go to our contact page.