Package

How to follow my order?

When shipping your order, you will receive an email confirming the shipment.

In this one, by clicking on "See my order", You will go to the order page.

You will find all the elements of your order as well as the tracking number (s). You can follow your package by clicking on the tracking number.

You will be redirected to the carrier site which will make the delivery.

The tracking number does not work, what to do ?

Monitoring of the package can take several days to be effective. This may vary depending on traffic, the transport company as well as the parcel management by post.

The follow -up number no longer evolves, what to do ?

Your package is certainly on the way. Monitoring can take several days before evolving. Not all steps are taken into account by the follow -up following the carrier.

The package will be delivered on time indicated on the product page.
 

What is follow -up?

Example of the post office:

Example GLS follow -up:

The postal follow -up indicates that my package is delivered but this is not the case

1. Check with your neighbors and your building goalkeeper (if you have one):

• It is possible that the factor has deposited the package in a neighbor by mistake, or that he left it to your building goalkeeper. Do not hesitate to ask them if they would not have seen your package.

2. Check in your mailbox again:

• Make sure you have checked all the corners of your mailbox, including the compartments reserved for small packages. Sometimes the factors can hide packages in little obvious places to avoid flights.

3. Consult the notice:

• If a passing notice has been filed in your mailbox, it means that the factor could not give you the package in hand. The passing notice should tell you where your package has been filed (for example, at a neighbor, in a relay point).

4. Contact La Poste Customer Service:

• If you have carried out all the above checks and you have still not found your package, you must contact La Poste Customer Service. You can do this by phone at 3631 (free number from France) or online on the post office website (https://www.laposte.fr/outils/suivre-vos-envois).

5. Porter complaint:

• If La Poste's customer service cannot find out about the fate of your package, you can carry a complaint. You can do it online on the La Poste website: https://reclamations.laposte.fr/courrier-suivi
• Or by sending a registered letter with acknowledgment of receipt to the following address:

COLISSIMO TSA Customer Service 32709 75005 PARIS CEDEX

6. Bring the necessary information:

• To facilitate your procedures, take the tracking number of your package, the delivery date indicated on monitoring and name and delivery address.

7. Stay patient:

• The search for a lost package can take a few days. Be patient and follow the post -service customer service instructions.

In case of dispute:

• If you have exhausted all the procedures and you have still not received your package, you can consider filing a complaint with your insurance company or entering justice.

I hope this information will help you find your package. Do not hesitate to contact me if you have any other questions.