Deliveries

What are the delivery costs?

Delivery is free from € 100 purchase !

What are the preparation and shipping deadlines for the order?

Preparation and shipping times are between 1 and 3 days.

They are superior to personalized products or products made to order and are between 7 days for a 3 -month loop for a tank.

These deadlines are registered on the product page in the "note" part.

Which carrier takes care of delivery?

Orders are generally delivered by the local post service or an express carrier.

That is to say La Poste and GLS for France.

Italiane and GLS post for Italy.

etc.

What are the delivery times?

The tracking number is updated a few days before delivery.
The deadlines vary.

You will find information on the description of the product page.

The mention "delivery 72 hours" is indicated on the products delivered by GLS.

GLS expeditions take place 3 times a week in the morning, Monday, Wednesday, Friday.

For example, an order placed on Friday at noon of a product in 72 hours delivery is shipped on Monday.

The parcels delivered by the post office are delivered within 5 days after the updating of the follow -up.

When is delivery?

Your order will be delivered by post or GLS at any time of the day from Monday to Friday, between 7 a.m. and 9 p.m. and Saturday, between 7 a.m. and 2 p.m.
If you are absent during delivery and your package does not enter your mailbox, La Poste or the carrier reserves the right to deposit your package in a relay closest to your home or to a third person like the neighborhood.

How to follow my package?

You will find more information on monitoring here : Learn more

My package has not been delivered or delivered damaged

Customers are requested to follow the follow -ups of the package and send us all problems within 3 days after the delivery indicated on monitoring the package in question.

By problem we hear:

• Damaged package
• Damaged product
• Package delivered to the bad address
• Package indicated as delivered but not delivered

We thank you for your understanding. We must follow the procedures and rules of carriers.

We are counting on you, we will unfortunately not be able to accept a complaint after this period.
We thank you for your understanding.