Deliveries

WHAT ARE THE DELIVERY COSTS?

Delivery costs are calculated automatically during checkout, based on the delivery address, weight and volume of the order.

Free delivery from 100 € of purchase is only offered to certain destinations located in the European Union and with an active market on our store.

It does not apply in particular to the following destinations:

• DOM-TOM (Réunion, Guadeloupe, Martinique, Guyana, Mayotte, Saint-Martin, Saint-Pierre-et-Miquelon, etc.)
• Countries outside the European Union (Switzerland, Norway, Türkiye, etc.)
• Certain regions with specific price scales (certain provinces of Spain, Italy or Portugal)

For these destinations, delivery charges systematically apply and are displayed during checkout.

The fees displayed at checkout are the only applicable contractual fees.

WHAT ARE THE ORDER PREPARATION AND SHIPPING TIMES?

Preparation and shipping times are between 1 and 3 days.

They are higher on personalized products or products made to order and range from seven days for a loop to three months for a tank.

These deadlines are listed on the product page in the “note” section.

WHICH CARRIER PROVIDES DELIVERY?

Orders are usually delivered by local post service or express carrier.

WHAT ARE THE DELIVERY TIMES?

The tracking number is updated a few days before delivery.
Deadlines vary.

You will find the information on the description of the product page. 

WHEN IS DELIVERY?

Your order will be delivered by LA POSTE, GLS or other local carriers at any time of the day from Monday to Friday, between 7 a.m. and 9 p.m. and Saturday, between 7 a.m. and 2 p.m.
If you are absent during delivery and your package does not enter your mailbox, The carrier reserves the right to drop off your package at a relay point closest to you or to a third party such as the neighborhood.

HOW TO TRACK MY PACKAGE?

More information about tracking can be found here : Learn more

MY PACKAGE WAS NOT DELIVERED OR DELIVERED DAMAGED

Customers are asked to follow the tracking of the package and report any problems to us within three days after delivery indicated on the tracking of the package in question.

By problem we mean:

• Damaged package
• Damaged product
• Parcel delivered to the wrong address
• Package marked as delivered but not delivered

We thank you for your understanding. We must follow the carriers' procedures and rules.

We are counting on you, unfortunately we will not be able to accept any complaints after this deadline.
We thank you for your understanding. 

UNCLAILED PACKAGES AT RELAY POINT 

If the package was delivered to a relay point following the impossibility of delivering it to you personally or by choice, it is your responsibility to collect the package within the time limit set by the carrier.

Any uncollected package will be automatically returned to our warehouse by GLS or LA POSTE. In this case:

• The return costs charged by GLS will be deducted from your refund.
• If you would like a reshipment, return shipping costs will be your responsibility (to be paid before the new shipment).

No refund of initial shipping costs will be made if the package is not claimed.