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RETURNS & FREE RETURNS
We offer a 100% "Satisfied or Refunded" Guarantee on all our products! To fully satisfy you, we have implemented a simple and effective return policy.
Returns are free in case of exchange and credit on orders over 100€.
An article does not suit you:
No worries ! You have a right of return up to 14 days after receipt of the item .
Here's how in 3 steps:
A few days after receiving the return, we will contact you to provide you with your credit note, send you the new product or proceed with the refund.
In case of credit, the credit note has no validity period.
Return costs are your responsibility in other cases.
The product must be in its original condition. In the event that it cannot be put back on sale at its original price, you will have to pay financial compensation.
A product in your order is broken or defective:
Your package may be mishandled during delivery, but don't worry.
In these cases, contact us at email@example.com with the following details:
In this case, we take care of the return of the product, send you a new product and we offer you a gift in compensation for the damage suffered.
Regarding custom-made products:
If you no longer want a custom-made product when it corresponds to the dimensions transmitted, to the color, or to the shape, no return is allowed.
It is important to prepare your project well beforehand.